Last updated: 11 September 2026

At Salty Surf School, we respect your privacy and understand the importance of looking after the personal information you share with us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make a booking, attend one of our surf lessons or camps, contact us, or otherwise interact with Salty Surf School.

We aim to handle personal information responsibly and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

The information we collect depends on how you interact with us. It may include:

• Your name, email address, phone number and contact details

• Booking and payment information

• Participant names, ages and dates of birth

• Parent, guardian or emergency contact details

• Relevant medical, allergy, injury or health information needed to safely participate in an activity

• Surfing ability, experience and other information relevant to your lesson

• Information provided by a school, group organiser or parent/guardian on a participant’s behalf

• Photos or videos where appropriate consent has been provided

• Messages, enquiries, feedback and correspondence with us

• Website usage information, including cookies, device information and analytics data

• Marketing preferences

We only collect information that is reasonably necessary for our activities and services.

How we collect your information

We may collect personal information when you book a surf lesson or camp, complete an enquiry or registration form, contact us by phone, email or social media, subscribe to our communications, attend a Salty Surf School activity, or interact with our website.

For school, camp and group bookings, information may also be provided to us by a parent, guardian, school, teacher or group organiser.

Why we collect your information

We use personal information to provide and manage our surf lessons, camps and other services.

This includes processing bookings and payments, communicating important lesson information, confirming surf locations and meeting points, managing participant safety, responding to enquiries and providing customer support.

We may also use information to improve our services and website, maintain business records, meet legal and insurance requirements, and—with your permission where required—send you news, offers or information about upcoming Salty Surf School programs.

Children and young people

Many of our programs are designed for children and young people, so we take the handling of their personal information seriously.

Where appropriate, information about a child will be collected from or with the involvement of their parent, guardian, school or authorised group organiser.

We only seek information that is reasonably required to organise the activity, communicate with the appropriate adults and help us provide a safe surfing experience.

Health and emergency information

For some activities, particularly kids programs, camps, schools and group sessions, we may ask for information about medical conditions, allergies, injuries, medications or other matters relevant to a participant’s safety.

We use this information only where reasonably necessary to manage participation, safety and emergencies and handle sensitive information in accordance with applicable privacy requirements.

Please provide accurate and up-to-date information when making a booking.

Photos and videos

We may take photographs or video during lessons, camps and other Salty Surf School activities.

Where an image is intended to be used for marketing, social media or promotional purposes, we will obtain appropriate permission where required.

You can contact us if you have questions about how an image of you or your child may be used.

Payments

Payments made through our website or booking system may be processed by third-party payment providers.

Those providers may collect and process payment information in accordance with their own privacy policies and security practices. Salty Surf School does not generally need to retain your complete credit or debit card details.

Website, cookies and analytics

Our website may use cookies and similar technologies to understand how visitors use the site, improve website performance and measure the effectiveness of our marketing.

We may use third-party services such as website analytics, advertising, booking, email marketing or social media platforms. These providers may collect information in accordance with their own privacy policies.

You can usually control or disable cookies through your browser settings, although doing so may affect some website functions.

Marketing communications

If you have subscribed to our mailing list, requested updates or otherwise consented to receive marketing communications, we may contact you about surf lessons, holiday programs, camps, events and other Salty Surf School offers.

You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly.

Sharing your information

We do not sell your personal information.

We may disclose information where reasonably necessary to service providers that help us operate our business, such as booking and payment providers, website and hosting providers, email and marketing platforms, professional advisers and technology providers.

We may also disclose information where required or authorised by law, or where necessary to respond to an emergency or protect the health and safety of a participant.

Some service providers may store or process information outside Australia. Where applicable, we take reasonable steps to work with reputable providers and manage personal information appropriately.

Keeping your information secure

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No online system can be guaranteed to be completely secure, but we take reasonable measures appropriate to the information we hold.

We retain personal information only for as long as reasonably necessary for the purpose it was collected or as required for legal, insurance, accounting or other business requirements.

Accessing or correcting your information

You can contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making certain changes.

Privacy questions or complaints

If you have a question, concern or complaint about how Salty Surf School handles your personal information, please contact us.

We will review your enquiry and aim to respond within a reasonable timeframe.

Salty Surf School
Email:‍ ‍getsalty@saltysurfschool.com
Phone: 0475 910 032
Website: saltysurfschool.com

If you are not satisfied with our response and the Australian privacy laws apply to the matter, you may also be able to contact the Office of the Australian Information Commissioner (OAIC).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal obligations.

The latest version will be published on our website with the date it was last updated.